Introduction to Marketing - Process of determining the needs and wants of consumers and being able to deliver products that satisfy those needs and wants. - Bridge from the producer to the customer. EVOLUTION OF THE MARKETING CONCEPT • 1850-1915 - Product orientation • 1915-1960 - Sales orientation (personal selling, ads, distribution) • 1960+ - Market orientation (researching and responding to customer needs) MARKETING MIX (4P -> 4C) 1. Product - Customer Satisfaction 2. Price - Costs 3. Place - Channels 4. Promotion - Competition COMMUNICATION MIX 1. Advertising 2. Sales promotion 3. Personal selling 4. Public relations 5. Direct marketing